Frequently Asked Questions

We exist to make our customers lives easier and the ordering and management of washroom services simpler.

To help our customers, we have answered your most frequently asked questions about washroom services.

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What do you mean by washroom services?

Our washroom services cover the following products and services:

  • Sanitary bins serviced 
  • Seat sanitisers
  • Air freshener services
  • Air sterilisation units
  • Clinical waste 
  • Nappy waste 
  • Urinal Sanitisers
  • Water management systems 
  • Hazardous waste 
  • Warm air hand dryers  
  • Antibacterial foam soap dispensers 
  • Vending machines

Our wide range of washroom products and services are suitable for all types of business, large or small, with premises open or closed to the public. Your washroom says more about your business than you realise. It speaks volumes to your staff and visitors about how your organisation is run and how it treats people. Providing a clean, pleasant and modern washroom is a positive reflection on your business and its values.

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What am I required to provide for my staff?

The approved code of practice for Regulation 21 of the Workplace (Health, Safety and Welfare) Regulations 1992, advises that:

Sanitary Disposal

In the case of toilets used by women, suitable means should be provided for the disposal of sanitary dressings, this includes disabled toilets.

 Warm Air Dryers & Paper Dispensers
Washing facilities must include towels or other suitable means of drying.

Toilet Roll Holders
Toilet paper in a holder or dispenser should be provided.

Soap Dispensers
Washing facilities must include soap or other suitable means of cleaning.

Air Freshening
Effective and suitable provision shall be made to ensure that every enclosed workplace is ventilated by a sufficient quantity of fresh or purified air. Suitable means should be taken to prevent odours from lingering in and from entering into other rooms.

Water Management Systems
Water By-Law 83 states that every pipe that supplies water to a flushing system or a trough used for flushing a urinal shall be fitted with either a flow shut-off device controlled by a time switch and a lockable shut-off valve or some other equally effective automatic device or method for regulating the periods during which the cistern or trough may fill.

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Why do I need to provide sanitary waste disposal?

The Water Industries Act states that sanitary waste which can cause harm to a sewer or drain should not be flushed. As well as having disastrous consequences on the environment, putting sanitary waste down the toilet can result in expensive drain clearing bills for your area.

Towels and tampons aren’t dissolvable which means that when they’re flushed, they pollute water systems and eventually, beaches. These materials are incredibly bad for the environment but if bins aren’t provided, the only option is to put them down the toilet.

What’s more, sanitary waste can also lead to blockages of your very own drainage systems. This will eventually lead to toilets which are out of order and potentially costly repairs. If you’re a business which has customers visiting your premises on a regular basis, smelly toilets that don’t work are very off-putting and can even damage your businesses reputation.

Finally, The Environmental Act imposes a Duty of Care on organisations that produce, keep or dispose of controlled waste, including sanitary waste. This means that providing the right facilities is mandatory.

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What’s the legislation on public toilets for washroom services?

A lot of people are unaware of this but as a business owner, you need to adhere to sanitary waste disposal regulations in order to ensure that your company complies with the following:

  • The Workplace (Health, Safety and Welfare) Regulations 1992
  • The Water Industries Act 1991
  • The Environmental Protection Act 1990
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How often do you service?

Our service schedule can be tailored round your business needs. We can offer weekly, fortnightly and monthly service schedules. We can also offer bespoke schedules, just get in touch to discuss your requirements.

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What’s the standard legislation around washroom services?

Businesses need to follow sanitary waste disposal regulations, making the removal of sanitary waste a requirement – but don’t worry about bins being an eyesore, our standard and premium products will make your washroom look fresh and professional. Washroom Services Direct offer a hassle-free service for the clean and safe removal of offensive washroom waste; we offer flexible collections and ensure the process is as hygienic as possible. We will provide your Duty of Care documentation for free, proving your legal compliance with ease.

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How can Washroom Services Direct save me money?

Washroom Services Direct act as a broker sourcing the most cost-effective deals on your behalf. We do not have sales staff who try and upsell and negotiate the “best price” with you, therefore enabling us to keep our costs to a minimum and pass the savings on to you. We are very transparent with our pricing, what you see is what you pay and there are no hidden fees.

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How long are your contracts?

We are flexible in our approach and we want to work with our clients, the industry standard is 60 months however if you have special circumstances then please add notes to your order and we will happily oblige.

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What makes Washroom Services Direct different to other suppliers?

We’re on a mission to make washroom services simple. No sales people, no negotiation, no time wasting. Our easy to use website puts you in control and you simply choose and pay for your washroom products and services online. We then get your products delivered and installed at a time to suit you and we’ll ensure your washroom services are managed on time every month. Washroom services, made simple.

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Do you provide options of the types of products you supply?

Yes, we have options on all of the products we supply from our standard product type (white) and a premium product type (stainless steel) to the varying service schedules to suit your business needs (weekly, fortnightly or monthly).

Ask us a question

Do you have a question that we haven’t answered above?

Simply complete the form to the right and one of our customer care team will respond.

0800 002 9270