Privacy Policy

Below you will find information about our privacy policy. Please be assured that we use our best efforts to protect the privacy of visitors to this website, and protect any data you supply to us via other means. Washroom Services Direct is referred to in this policy as “we”, “us” or “our”.

Our commitment to you

To enable us to undertake our services we collect and use personal information about individuals. We recognise the trust placed in us by individuals whose information we use.

It is important to us that we are open and honest about the way we use information and we are committed to ensuring that we do so in a manner that is both lawful and respects your privacy.

This privacy policy applies to the customers and sets out the details about how we collect, use and look after information (known as processing) and what you can expect from us.

This privacy policy is designed with clarity in mind and does not provide extensive detail of every aspect of how we collect and use your personal information. You can request specific details or clarification by contacting us using the contact details in this statement.

This privacy policy outlines the following:

Your rights as an individual

Contacting us about your information.

The information we collect and use

How long we keep information about you

What are your rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.

The right to access the personal data we hold about you.

The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.

The right to restrict (i.e. prevent) the processing of your personal data.

The right to object to us using your personal data for a particular purpose or purposes.

The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

Rights relating to automated decision-making and profiling. We do not use your personal data in this way

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

Types of information and how we use it

We only gather personal information, such as first and last names, addresses and email addresses and telephone numbers, when voluntarily submitted by you. For example, personal information may be collected from you when you subscribe via our website, become a member, apply for funding, attend an event or participate in voting, a competition or promotion.

Sharing of personal information

We will not share your information with third parties or partnership companies unless we have prior written and explicit consent and only in exceptional situations. The only time data is shared is when we work with a partner agency or supplier who are retained to provide a particular function or more effectively fulfil our works, provide technical assistance and support and perform other functions to support our activities. All selected companies may have access to personal information if needed to perform such functions, but will only be permitted by us to use such personal information for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose. In all cases, any use of your personal information by any such party which use has been instigated by us (as opposed, for example, to a promotional partner), will comply with this policy and with data protection legislation. Also, we reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this and as detailed above, we do not sell, transfer or disclose personal information we have collected from you in connection with our web site activities, to third parties.

As set out in this privacy policy, some of your personal data may be transferred and stored outside of the EU, such as to Mailchimp and Google Drive servers. Both Mailchimp and Google have signed up to the EU-US Privacy Shield Framework, which was deemed to provide adequate protection by the EU Commission decision 2016/1250. A copy of the EU-US Privacy Shield Framework can be obtained here

How we will communicate with you

It is important to us that we inform you about the information we collect and why we collect it. The information we collect and the reason for collecting it are different for different groups of individuals.

Selling of washroom products and services

Data we collect and store:

As per our enquiry / order form, we collect your

Name / Company

Email address

Telephone number


This data is stored on our website, Mailchimp, CRM and Google Drive.

Should you wish to not communicate with Washroom Services Direct, any personal data held will be deleted 3 years following your last interaction with us.

Communication you can expect from us:

Washroom Services Direct will respond to your application personally via telephone and email. As part of the application process, we will continue to communicate relevant information about your application and offers for further business support. Under the ‘legitimate interest’ guidelines, we will contact you about purchasing washroom products and services.

Should you wish to not communicate with Washroom Services Direct, any personal data held will be deleted 3 years following your last interaction with us.

Communication you can expect from us:

As part of completing the enquiry process you will be opting in to receive marketing communications from us, including

Regular newsletters

Event invitations


Marketing and promotional information

Digital Identities and Cookies

We use technology to support and assist us in undertaking our work. We collect information that enables us to manage and secure technology and provide insight about its use including website cookies that analyse visitors to our website and social media pages, cookies that provide social media adverts tailored to you, device information, Social media advertising programmes e.g. Facebook Custom Audience. Details on how you can manage your cookie settings can be found at

Changes to our privacy policy

From time to time, it may be necessary for us to change this privacy policy, so we suggest that you check here periodically. Rest assured, however, that any changes will not be retrospectively applied and will not alter how we handle previously collected information.

How to contact us

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown below. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. In order to review any personal information we have about you or to ask us to delete that information or to stop further use of the information, please contact us through the address listed below. If you would like to unsubscribe from our email list, please use the unsubscribe link on our newsletter emails or contact us through the postal address listed on the footer below.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 1/5/19.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:


Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:


post: Front Suite, 1st Floor Charles House, 148-149 Gt Charles Street, Birmingham, England, B3 3HT

Our data protection officer is Ian Bluck.